Privacy Policy

Return and Exchange Policy in Egypt

Applicable Scope: This policy applies to all purchases made through our website or stores.
Governing Law: This policy is governed by Law No. 181/2018 and relevant Egyptian regulations.
Return and Exchange Period:
Timeline: Any purchased product can be exchanged or returned within 14 days of purchase, provided that the product’s invoice is available.

Exceptions:

Custom-made items cannot be returned.

Product Condition:

Acceptance Criteria: For return or exchange. For example,
returned items must be in their original packaging with all accessories and the piece intact.
Inspection Process: How returned products will be inspected to determine their eligibility for a refund or exchange.
Verify that the product is in good condition and free from any
damage.
Verify that the product has not been used.
Received in the same packaging method and condition.
Return and Exchange Process:
Initiation: To start the return or exchange process, through a form on the website or by contacting customer service or
sending a message on WhatsApp (01224897341 – 01224897340).
Instructions: The steps involved in the return or exchange process, including any necessary forms or documents. (Original invoice)
Shipping Costs: Customers are responsible for return shipping costs. The customer bears the shipping cost in case of requesting a return or exchange.

Refund and Exchange Options:

Refund: How the refund will be processed (original payment
method, store credit).
After confirming that the products have been received in the
same condition as purchased, the amounts will be refunded
through the same payment method after deducting the shipping
cost.
Exchange: How to choose a replacement item and the process
of completing the exchange.
Return conditions apply when exchanging.

Exceptions:

Acceptance Criteria: For return or exchange. For example,
returned items must be in their original packaging with all accessories and the piece intact.
Inspection Process: How returned products will be inspected to
determine their eligibility for a refund or exchange.
Verify that the product is in good condition and free from any damage.
Verify that the product has not been used.
Received in the same packaging method and condition.
Return and Exchange Process:
Initiation: To start the return or exchange process, through a form on the website or by contacting customer service or
sending a message on WhatsApp (01224897341 –
01224897340).
Instructions: The steps involved in the return or exchange
process, including any necessary forms or documents. (Original invoice)
Shipping Costs: Customers are responsible for return shipping
costs. The customer bears the shipping cost in case of requesting a return or exchange.

Refund and Exchange Options:

Refund: How the refund will be processed (original payment method, store credit).
After confirming that the products have been received in the
same condition as purchased, the amounts will be refunded through the same payment method after deducting the shipping cost.
Exchange: How to choose a replacement item and the process of completing the exchange.
Return conditions apply when exchanging.

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